AKCP Debt Collection Information

Welcome to Zenith Financial Operations (ZFO)

Zenith Financial Operations (ZFO) manages debt collection for Arbor Knot Capital Partners (AKCP) Nominees 2 Pty Ltd (Australian Credit Licence 542700). This page provides information about the debt collection process, your rights, and how to engage with us. We aim to treat you fairly and transparently, in line with Australian regulations.

1. Understanding Debt Collection

Debt collection involves recovering overdue amounts owed to AKCP. If AKCP has purchased your debt from another lender, they are now your creditor. We contact you on AKCP’s behalf to arrange repayment or address disputes.
  • How It Works: We send an initial notice (letter, Email, or call) explaining the debt and your options (e.g., repayment plans, hardship support). You can specify how we contact you (e.g., Email only).

  • Debt Assignment: If your debt was transferred to AKCP, you should have received a Notice of Assignment. Contact us for clarification if you’re unaware of this transfer.

2. Your Rights

As a customer, you’re protected under Australian laws, including:

  • ACCC Debt Collection Guidelines:
    • We can contact you between 7:30am and 9:00pm, up to 3 times per week (unless you agree otherwise).
    • You can dispute a debt or request it be paused (e.g., for hardship or verification).
    • We must not harass, mislead, or pressure you unfairly.
  • Privacy Act 1988:
    • You can request access to your personal information or correct inaccuracies within 15-20 days.
    • Your data is securely stored and only shared with authorized parties (e.g., AKCP).
    • See our Privacy Policy [link to zenithaustralia.net.au/privacy] for details.
  • National Consumer Credit Protection Act (NCCPA):
    • You can request hardship support (e.g., payment pauses, reduced amounts).
    • You can dispute debts or raise complaints, with responses provided within set timelines.

3. AKCP Debt Collection Procedures

AKCP’s processes are designed to be fair and efficient. Here’s how you can engage with us:
  • Repaying Your Debt:
    • Pay in full or arrange a payment plan via phone (0242165061), email (info@zenithaustralia.net.au), or mail (P.O. Box 3018, Bangor, NSW 2234).
    • Contact us to discuss affordable repayment options.
  • Hardship Support
  • Disputing a Debt:
    • If you believe the debt is incorrect (e.g., already paid, wrong amount), contact us to dispute it.
    • Provide evidence (e.g., payment receipts) within 14 days, and we’ll pause collections while reviewing, with a response within 21 days.
  • Complaints:
    • Submit complaints via phone, email, or mail, and we’ll acknowledge them within 24 hours.
    • Complaints are escalated to complaints@akcp.io for resolution, with updates provided.
  • Information Requests:
    • Request documents (e.g., loan contracts, statements) to understand your debt, with responses within 15-20 days.
    • Documents held by AKCP are requested on your behalf.
  • Contact Preferences:
    • Specify how you prefer to be contacted (e.g., Email only, no calls), and we’ll update within 5 days.
    • Victorian customers can request we cease communication entirely.
  • Third-Party Representatives:
    • Authorise someone (e.g., financial counsellor) to act on your behalf with a written letter of authority.
    • We’ll communicate with them once verified.

4. Frequently Asked Questions (FAQs)

Contact us to discuss hardship options, such as a payment holiday or reduced debt amount.

Call or email us with details and evidence. We’ll pause collections and respond within 21 days.

AKCP may have purchased your debt from another lender. We can explain the assignment and provide documents.

Specify your preferred contact method (e.g., Email),

You can access or correct your data, and we protect it securely under the Privacy Act.

5. Contact Us

For questions, disputes, or requests:

6. Additional Resources

 Note: This page is updated quarterly to reflect current processes and regulations. Check back for the latest information.